Returns & Refund Policy

At Laura's Eco Shop, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery for most unused items in their original condition and packaging.

To start a return, please contact us with your order number and the reason for your return.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Personalized or custom-made products

• Used or washed products

• Gift cards (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue quickly.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error with your order.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact page or email us at hello@lauraseco.shop.